This document is not a policy but gives advice on a number of frequently-asked-questions in relation to the recent cases of Coronavirus. However, due to the changing nature of the ongoing situation the advice we share concerning Coronavirus and other related to health hygiene matters may change. Please check regularly the Safety Bulletins tab on our Colleagues’ Portal for any updates related to this matter.

If you have any other questions that are not answered below or on the portal, please raise them with your line manager or our HR Department on

Where can I get information about the spread of COVID-19?

Safety Bulletins tab on our Colleague Portal.

There is also lots of information available online:
The World Health Organisation and the European Centre for Disease Prevention and Control websites have updates about the number of cases and their locations on their respective websites.

Public Health England (PHE) and the Department of Health and Social Care have information about how to protect yourself and how to get advice if you are concerned you may be at risk of having the virus.

What is Corps Security doing to ensure our wellbeing?

Senior managers are closely monitoring the situation and have the ability to both ask for and receive additional guidance and support from our Health and Safety Advisor and various external expert bodies. We have an established Business Continuity Plan which takes account of this type of situation with recovery plans in place

We continue to follow and provide hygiene advice in line with PHE and NHS guidance and provide any updates on the Safety Bulletins tab on the Colleague Portal.

Will the company be deploying hand sanitiser across its sites?

Washing your hands regularly with soap and water is the most effective way to help prevent the spread of germs and it is just as effective as hand sanitisers, which could potentially cause skin irritation or a skin rash.

If Coronavirus spreads in the UK we will make hand sanitiser available on sites where there is no readily available access to hot water and soap.

The best defence and single most effective action you can take to protect yourself and others from infection is to follow good hygiene practices, which will also help to slow the spread of the virus.

When you cough or sneeze it’s especially important to use a clean tissue to cover your mouth and nose; bin the tissue after use; and wash your hands regularly with soap and water.

Simply – Catch it! Bin it! Kill it!

Cleaning hard surfaces (such as door handles) frequently using a domestic disinfectant is also a very effective preventative measure.

Will the company be deploying facemasks across its sites?

The latest guidance is that you should only wear a mask when looking after somebody who has or is suspected as having COVID 19.

Many of the masks available offer little protection against fine particles and in fact are not suitable due to the way they fit and their composition (particularly disposable dust type masks). They also present communication difficulties due to covering the mouth/nose.

If you encounter anyone who appears ill and/or coughing, then maintain a distance between yourself and the individual (3 feet if possible) and direct them to where they need to go. If you have been in close contact, then maintain good personal hygiene/wipe surfaces, etc

What should I do if I have just returned from a known hotspot e.g. the far east or Northern Italy or had extended contact with someone (within two meters of them for at least 15 minutes) that I know has contracted the virus?

If you’ve recently visited a known hotspot area [a category 1 country (see countries list on World Health Organisation and the European Centre for Disease Prevention and Control websites)], you should self-isolate.

If you already have or develop symptoms within 14 days, you should contact NHS 111 and follow their advice. Do not attend your local GP surgery or hospital.

If you’ve returned from a category 2 country and have symptoms, you should contact NHS 111 and again, self-isolate. Do not attend a medical facility.

If you self-isolate or are taken into quarantine, please inform your line manager immediately as per normal absence reporting procedures.

If I self-isolate or am taken into quarantine by the NHS, will I get paid?

If you self-isolate and you provide confirmation that NHS 111 or your doctor advises of your self-isolation as a precaution, than you will be entitled to statutory sick pay.

If you are sick and are taken into quarantine, you will be classified as being on sick leave. Your usual contractual pay entitlement for sickness absence will apply.

What should I do if I a family member is sick with COVID-19?

If you cannot attend work due to family care issues, this will be treated as time off for a dependent and will be dealt with in line with your contractual terms or our Time Off for Dependant policy.

Is it safe to receive a package from anywhere where the virus has been identified?

Based on experience with other coronaviruses (such as the flu), we know that these types of viruses don’t survive long on objects, such as letters or packages. Preliminary information suggests that the virus may survive a few hours on surfaces.

What should I do if I notice someone displaying the symptoms of COVID-19 or flu in the workplace?

Symptoms of Coronavirus are not distinguishable from other respiratory tract infections, like flu. If a colleague is unfit for work or has concerns that they may have been in contact with COVID-19, you should suggest they go home and contact NHS 111 or their GP and that they inform their manager if they test positive. They should always follow the company’s normal absence notification procedures.

I was off earlier this year and have used up some of my sickness allowance already. Will I get any extra allowance if I fall ill with COVID-19?

Any confirmed sickness absence due to COVID-19 will be treated in accordance with your normal contractual entitlement to sick pay.

My child’s school has been closed until further notice and I would like to stay at home to look after them. Can I have the time off and will I still get paid?

If you cannot attend work due to family care issues, this will be treated as dependant leave and will be dealt with in line with your contractual terms or our Time Off for Dependant policy.

What happens if I decide I am just not coming into work as I do not want to risk catching COVID-19?

You are expected to attend work unless you are ill, have agreed time off with your line manager to look after a dependant or have agreed alternative working arrangements in advance with your manager. If your absence is not agreed it may be treated as unauthorised absence and you could be dealt with under an appropriate Company’s policies.

Should I stop holding the handrail when going up and down stairs in order to avoid the risk of infection?

No, always hold the handrail. The risk to your personal safety of falling or tripping because you are not holding the handrails is far, far greater than the likelihood of picking up an infection from it.

What shall I do if I am managing access points at my work location?

If the Client has already provided hand sanitisers on your site please ensure you know where they are located around the access point and direct / encourage all people entering the building to use them.

If these are not any provided by the Client and you are managing access points then escalate to your line manager who will either liaise with the Client directly or will arrange to deliver some to the site as soon as possible.

Is Corps Security planning to close their offices?

Currently it is very unlikely that we will need to close the offices.

Is Corps Security working with customers to manage this situation

Corps Security have been in contact with a number of customers to ensure their Business Continuity Planning is aligned with our own, and that we can manage situations including loss of facilities and staff. This contact is being constantly reviewed.