This document is not a policy but gives advice on a number of frequently-asked-questions in relation to the Coronavirus outbreak. However, due to the changing nature of the ongoing situation the advice we share concerning Coronavirus and other related to health hygiene matters may change. Please check regularly the Safety Bulletins tab on our Colleagues’ Portal for any updates related to this matter.

If you have any other questions that are not answered below or on the portal, please raise them with your line manager or our HR Department on

Please ensure you update your telephone and email contact details as well as your next of kin details with your line manager or HR Department.

Where can I get information about COVID-19?

The Safety Bulletins tab on our Colleague Portal. There is also lots of information regarding the outbreak of COVID-19 available online:

What are the most common symptoms of COVID – 19?

The most common symptoms of coronavirus are recent onset of:

  • new continuous cough (this means you have started coughing repeatedly)


  • high temperature (you feel hot to touch on your chest or back).

For more information go to NHS website:

You can check if you have Coronavirus symptoms by using the following NHS online service:

How to avoid catching and spreading coronavirus?

Everyone should do what they can to stop coronavirus spreading and the current advise from government is to stay at home. You should only leave the house for 1 of the 4 below reasons:

  • shopping for basic necessities, as infrequent as possible, i.e. food & medicine;
  • one form of exercise a day, alone or with members of your household, i.e. running, walking, cycling;
  • any medical need, or to provide cade or to help a vulnerable person;
  • traveling to and from work, but only where this absolutely cannot be done from home.

What is social distancing?

It is advised to take social distancing measures to reduce social interaction between people in order to reduce the transmission of Coronavirus. People from the below group in particularly have been advised by the government to take into consideration social distancing measures like self-isolation and avoiding public places.

  • aged 70 or over (regardless of medical conditions)
  • those who are pregnant;
  • those with an underlying health condition (*more information in COVID-19 FAQ Appendix document)

More information about social distancing can be found in Appendix 2 or on the following website:

What I need to do if I am self-isolating?

You should follow the Company’s normal absence reporting procedures. In addition, if you are self-isolating you must provide an isolation note, which can be obtained by using the following NHS online service:

You must send copy of the isolation note to your Line Manager, in the first instance to ensure correct wages are paid.

What is the meaning of shielding measures and who is advised to follow them?

The government has advised that those people who are at very high risk of severe illness from Coronavirus should follow shielding measures. This group of people are referred to as an extremely vulnerable group. The NHS in England will be directly contacting people from that group to provide further advice.

You can find the list of condition on our COVID-19 Appendix 2 or in the following website:

Can I still work if I am in the extremely vulnerable group and received letter from NHS advising me to follow shielding measures for 12 months?

As your employer the company has a duty of care towards you which includes ensuring you are not exposed to an unacceptable risk. If you are in the extremely vulnerable group then it is too risky for you to attend work. You would then be entitled to be furloughed from work and entitled to receive 80% of normal wages up to a maximum of £2,500 per month. This arrangement will last until 1 June 2020 but may be extended thereafter.

Am I entitled to pay 80% through the government Coronavirus Job Retention Scheme?

The scheme is only applicable to those employees who could otherwise lose their job because of the current crisis related to outbreak of Coronavirus. The scheme applies to employees who have been asked by the employer to stop working, but who are being kept on the pay roll, otherwise known as ‘furloughed workers’. HMRC will reimburse 80% of their wages, up to £2,500 per month.

The scheme will cover the cost of wages backdated to 1 March and is initially open for 3 months, but will be extended if necessary.

Those employees who are shielding in line with the public health guidance and receive a letter from NHS confirming they are in the extremely vulnerable group, should contact their Line Manager immediately as they will be eligible to a furlough leave.

More information can be found on the following website:

Can I volunteer to be place on furlough leave?

No, currently the Company do not accept application for volunteer furlough leave under the Coronavirus Job Retention Scheme. If this advice changes we will contact all employees accordingly.

I have not received a letter of authority to travel to and from work, who shall I contact?

Please contact and they will send you copy of this letter.