The lockdown has changed the way security is delivered to sites across the UK. Read how one property management firm in south London switched from manned guarding to a remote monitoring option to protect their site.

The Challenge

A property management firm in south London was faced with a number of operational challenges to secure their building and assets as a consequence of the Covid-19 pandemic and the restrictions from the UK-wide lockdown. Faced with these issues they approached Corps Security, as their incumbent security partner, for our guidance and support. Corps usually provides guards to secure their site.

The offices are home to several independent businesses, some of which were providing essential services although operating with reduced staff.  As the restrictions increased it became clear that the building would need to be locked down and an alternative security model put in place.

Corps Security conducted a risk assessment of the site, in consultation with the property manager, the existing security equipment maintainer and our own security site-based team. We identified several appropriate options that would address their specific demands.

Our Solution

The existing building and fire alarm systems were easily enhanced by adding a simple and inexpensive alarms transmission unit, which communicates all alerts to our state-of-the art NSI Gold Accredited Cat II monitoring centre in Scotland, allowing the critical systems to be remotely monitored.

There was already an existing CCTV system that was used to record locally onto a DVR recorder. Through the existing maintenance firm, we arranged to have this connected to our monitoring centre over a broadband connection on a secure VPN. This, combined with the existing building sensors, enabled us to provide a robust sensor-activated security solution.

In addition to securing the building itself, during the initial assessment of the site the property manager mentioned that his own staff would need occasional access to the building along with cleaning and maintenance staff. An existing swipe card access system was already in place and, in partnership with the maintenance firm, we were able to configure secure remote access to the site controlling the doors remotely through our monitoring centre. An inexpensive Voice Over IP (VoIP) intercom with camera was added to the main entrance and we agreed several protocols to ensure secure access. As an emergency back-up, we installed a remotely-monitored, Bluetooth-enabled key safe on the external wall of the building to cater for any failure of the door access system. The Secured by Design product is  olice and Insurance Association approved.

In order to protect the staff visiting the building, who could be classified as lone workers in the current environment, they were issued with our Corps/Zonith remotely-monitored Personal Protection and Positioning System app. It’s installed on their mobile phones and protection is enhanced with an ID badge holder with an integrated panic button. This links back to our monitoring system and ensures that if they had an accident while on site, or were under threat, they could alert our monitoring centre.

The Business Benefits

By designing an holistic and integrated solution that addressed the specific demands of the site, the building was protected from any potential incident – intruder, fire, flood or serious incident.

The proactive monitoring solution could be efficiently escalated using verified evidence to the emergency services or key holders alongside Corps Security’ own mobile response teams.

Other options

Prior to confirmation that the maintenance firm could attend the site, alternative solutions were considered including Corps Security supplying a 4G GSM transmission unit with in-built Sim card, passive infra-red sensors and smoke/heat detectors. An ideal solution for buildings without existing monitored intruder or fire alarm systems, the device is plugged into a power socket and also houses an internal battery backup with the power availability also monitored remotely.

In parallel, a plug-and-play 4G router option is also available where a maintainer is unable to connect an existing DVR to a monitored broadband line due to the current movement restrictions. This solution securely transmits live sensor-activated CCTV footage to the Corps monitoring centre in the event of a trigger from an existing sensor, intruder or fire alarm system.

All the systems detailed provide a solid foundation for providing secure remotely-monitored electronic security solutions which Corps Security has the in-house expertise to scale to enterprise-level nationally.

We’ve set up a dedicated coronavirus support team to answer any questions about the impact of coronavirus on your business. Please contact us on covid19@corpssecurity.co.uk and we’ll do our best to help.