Security 2020: is your security function fit for the future?

We are living in an era of unprecedented challenges in the security sector. From a chronic labour shortage and rising costs to the threat of drone attack and other changing terrorist practices, security ranks high on the list of a facilities manager’s challenges. Come to the IWFM London breakfast event on 30th October at Goldsmith’s Hall, sponsored by Corps Security, and hear from a range of fascinating speakers on this essential topic.

Mike Bluestone from Corps will give an update on the latest on the terrorist threat in London, while Darren Wood at Eclipse will discuss the threat from drones which have hit the capital in force over the past few months. Finishing this breakfast event will be a speaker from Combat Stress discussing how to work with security officers to ensure they maintain good mental health in often stressful situations – a crucial element in recruiting and retaining the best talent in our sector.

This is a great opportunity to meet your peers and network over coffee, croissants and bacon butties while raising money for Combat Stress – there will be a £10 fee which will be donated to the charity to support former members of the British armed forces who suffer from a range of mental health conditions.

Date: 30th October
Time: 8:00-10:30am
Venue: Goldsmiths’ Hall, London

Book your place here https://www.eventbrite.co.uk/e/security-2020-is-your-security-function-fit-for-the-future-tickets-74809373851

Agenda

8.00am – guests arrive
8.30am – introductions from the IWFM London committee and housekeeping
8.35am – An update on security in the City – Mike Bluestone, Corps Security
9.00am – Drones: the latest threat to London’s security – Darren Wood, Eclipse
9.25am – Supporting security officers’ mental health – Speaker TBC, Combat Stress
9.45am – wrap-up from IWFM
9.50am – networking
10.30am – all guests to depart

Following a competitive tender process Corps Security has been awarded a three-year contract to provide security services to Registers of Scotland at Meadowbank House, in Edinburgh.

A team of 10 officers will provide guarding services with a focus on front-of-house, customer service, CCTV monitoring and patrols.

Registers of Scotland is the public body responsible for compiling and maintaining registers relating to property and other legal documents in Scotland.

Mike Bullock, Chief Executive of Corps Security, said: “We are delighted to be working with such a like-minded organisation. Corps Security is a trust which was set up to provide employment for ex-servicemen returning from the Crimea. We share values with Registers of Scotland and look forward to working closely together.”

About Corps Security

As part of Security Officer Appreciation Week, Corps Security is hosting an inaugural ‘Thank Your Security Officer Day’ on Thursday 19th September to thank their dedicated security guards.

Working in partnership with a range of clients, the management team at Corps Security will thank their security officers in person as well as sharing stories across several social media platforms to acknowledge those who go above and beyond delivering an unprecedented level of service.

Security Officer Appreciation Week, a US initiative, takes place from 15-22nd September. It’s an international week of recognition and provides the opportunity to acknowledge and thank the important security officers that keep people, and the workplaces and buildings they occupy, safe and secure.

“Our security officers work hard in often difficult conditions and at unsocial hours to keep people safe and our clients’ buildings secure. This is an opportunity for us to recognise their dedication to their work and thank them for their service,” said Mike Bullock, CEO of Corps Security. “In future years, we plan to build on the success of today by increasing the range of activities.”

Here’s what some of Corps’ clients have said about their security guards:

I would like to put on record my thanks and personal appreciation for the work you are doing and especially for the support you have given me over the past five months. It is clear that you have taken a very personal interest in all operational aspects of the scheme and this is to the benefit of the company, the tenants, the owners and to me.” Head of a West End theatre

Your security officer has proven himself to be an extremely conscientious and professional individual who has the best interests of all around him at the forefront of his thoughts. His work is pivotal to the security of the garrison site and his dedicated contribution and the level of support he provides cannot be underestimated.” Logistics Unit, HM Armed Forces

You have some really impressive staff and their friendly support and enthusiasm to assist is a credit to Corps Security. I would not have achieved the many tasks I had in hand, were it not for the assistance of your security officers!” Exhibition organiser

The expertise and advice of your security officers has been instrumental in securing the loan of the world-class and very high-value medal collection that is now on display. Thank you too for providing such a professional and smartly turned-out team to provide security for the opening ceremony – their contribution in calmly managing security, control of entry and car parking gave both my team and the local police great confidence.” Museum manager

What is your role at Corps and what does it entail?
I’m the Training & Development Advisor and my role involves working with colleagues across the business, to arrange and facilitate training requirements, such as first aid, SIA license training, and mental health awareness training. I also develop modules to add to our ‘Securing Excellence’ online training portal.

My role involves travel across our regional offices in the UK, delivering customer service workshops called ‘Welcome Host’. We host monthly workshops at HQ and also deliver workshops at our client’s premises, if required.

When did you join Corps?
I’ve worked at Corps now for nine years. Before becoming the Training & Development Advisor, I was a Compliance Administrator for six months and then the HR & Training Officer until 2017.

When did you start your career in security?
I started my security career with Mitie in 2008 as a Relief Security Officer, and progressed, gaining experience in a variety of roles, including Site Supervisor, Controller, and Licensing & Compliance Officer.

If you weren’t in security, what would you be doing as a career?
I actually graduated with a Business and Finance degree back in the late 90s and begun working in high street banks within the customer service department. Many banks started to really struggle after the credit crunch in 2007/8, so I had to change my route in life. I’ve been in security ever since! I think I’d still be working in the retail banking sector, maybe as a Bank Manager by now, if I hadn’t found my path in security.

What’s your favourite thing about your job?
My favourite thing, I would say, is the people. I love travelling around meeting our colleagues based at our client sites and regional offices. In some big corporations’ staff are just a payroll number, here there’s a real friendly, family feel. Everyone’s door is always open, and you can talk to anyone.

Corps Security - Environment

The role of the security officer has evolved dramatically as a result of cultural shifts and the global impact of terrorism.  Traumas of 7/7 and the devastating attacks on London Bridge and Borough Market have changed the way security is implemented across the world, especially within high risk capital cities. It’s now more critical than ever that security services are agile and remain ahead of the curve.

The pace of technological advancement has also had a considerable impact on enhancing security solutions for the varying requirements of today’s organisations. Electronic security and monitoring solutions monitored by centres like Corps Monitoring safely deliver 24/7 security surveillance, removing the risks for manned guards.

Electronic smart task devices elevate accountability as they log and guide patrols in real time, prompting officers to make important security checks. Officers book in and out at each location and must follow the safety checks before they can move on to the next area. This ensures all points are vigilantly monitored which reduces the risk of error.

Officers now also have access to real time workforce apps that provide a platform to raise concerns, communicate with management, and access HR information at the click of a button. This facilitates knowledge sharing, connects the workforce and streamlines processes.

Gone are the days when a security officer was a silent figure that watched from the doors of a building. The role of the security officer is much broader than a decade ago and is now a unique blend of security and front of house services. As well as a need for optimum vigilance and awareness due to the hostile threats the world faces today, tech, language and interpersonal skills are in demand.

Not only does Corps offer comprehensive security and premises training, each officer also completes client induction training so they can successfully present themselves as brand ambassadors by embodying client values. The presence of social media delivers a wealth of management information that clients can use to measure their facilities management services. One bad Google review from a disgruntled visitor can damage a client’s reputation and raise concerns about the service provider in question, so this heightens the demand for a high standard of customer service from security personnel.

Corps Security operates in a large portfolio of London’s flagship tourist destinations, so staff are also briefed on all the local attractions. Corps also goes one step further to up the ante on customer service and includes multi-lingual tourist information and maps in security officers’ pocket site guides.

The evolution of the role of the security officer has been significant in recent years and this will continue. Technology will continue to influence the role and the industry will undoubtedly move into more of a technical solutions environment supported by manpower. As clients become more pressured with budgets and demands to operate at more efficient levels, collaboration with monitoring centres will be key.

Whatever the future holds, security personnel must be agile with a hunger to learn and develop as the industry evolves.

Enhancing your security service through innovation

Date: 11 September

Time: 10.00- 15.00 (registration from 09.30)

Location:

Pera Business Park
Nottingham Road
Melton Mowbray
Leicestershire
LW13 0PB

 

Join us for presentations and Q&A sessions on the latest and future technology in partnership with:

 


Unique and innovative products designed to combat Cyber Security threats.

 


Software integration solutions to enhance the access, safety and security of your buildings.

 


Artificial Intelligence, machine-based learning and video analytics.

 


The UK’s leading independent specialist security solutions provider.

 


Drone technology, detection and mitigation.

 

tata steel

Corps Security has won a five-year, £3.6m annual contract to provide security services to Tata Steel Europe across the UK. Tata is Europe’s second largest steel producer with operations in 26 countries and a commercial presence in more than 50 countries.

More than 100 security officers will be provided by Corps to secure all 14 of Tata’s UK sites including the flagship steelmaking plant in Port Talbot, Wales.

Mike Bullock, CEO of Corps Security, said: “We are delighted to be working with such a like-minded organisation. The Tata Group was founded on the principle that its activities should always benefit society and is majority owned by philanthropic trusts. As a trust which was set up in 1859 to provide employment for ex-servicemen returning from the Crimea, we share their values and look forward to working closely together.”

What is your role at Corps and what does it entail?
I’m a national account manager for the UK and Ireland and work with all of Corps clients. I’m the link between our senior management and the team managing the day to day activities on the accounts. I work with clients in lots of different industries all over the UK and this week alone I’ve visited clients in Wales, Ipswich and London. It’s my job to ensure consistency across the field, trouble shoot and implement service improvements.

When did you start your career in security?
I started out in security 28 years ago and my first role was working with the in-house security team at Tesco as a manned guard.

If you weren’t in security, what would you be doing as a career?
I studied Media at college, but timing wasn’t right to find a job in the industry as my course finished during the credit crunch in 2007 so I suppose I might be doing that. I do really enjoy the security industry though so I can’t imagine doing anything else now.

Can you tell us a little about your background?
Since starting out as a security guard at Tesco I’ve worked for a number of big corporate organisations including Cordant Services and Advance Security. I’ve spent the last 20 years in security management roles and joined Corps in March 2016 as a national account manager. Corps wasn’t as big when I first joined but the business has progressed rapidly over the last three years.

What’s your favourite thing about your job?
I love the family environment at Corps. I’ve previously worked for a number of big companies where often you are just a number but at Corps this couldn’t be more different. Everyone is so grounded and welcoming and you can talk to anyone. There’s no hierarchy and everyone’s opinions and suggestions are valued and taken seriously.

I also enjoy the challenges presented in my role as well as meeting different people and teams on an almost daily basis. My role is so varied there are no two days the same.

What is your role at Corps and what does it entail?

My role with corps is a security officer based at one of London’s central hospitals, my role entails me to keep the public, patients and staff safe within the grounds of the hospital along with my daily routine patrols, and checks, and I also try to help anyone with any issues within my role as an officer when needed.

When did you start your career in security?

I started my career with corps in June 2012  ( wow 7 years ago).

If you weren’t in security, what would you be doing as a career?

I would most probably still work within the same lines as I do as I enjoy working with the public and helping people.

Can you tell us a little about your background / what was your first job?

I was brought up in London until secondary school were I moved to Kent but soon came back to London and worked in a café for a short while until I went to work for a family business doing administrative work until I realised I didn’t enjoy it so decided to do my SIA licence then joined corps.

What’s your favourite thing about your job?

My favourite thing I would say about my job is it’s never a dull day, every day is different and meeting new people, every day you learn something new.

Congratulations to our security team at Maidstone and Tunbridge Wells NHS Trust which has been given a Resilience Award by the trust. The award is in recognition for the way the team consistently responds immediately to incidents and deals with them to the best of their ability, while following the guidelines and rules laid down by the trust.

The award was presented by trust’s director of finance, Steve Orpin (left), Corps Site Supervisor Tunbridge Wells, Carl Lewis (middle) and Corps Site Supervisor Maidstone, Basanta Gurung (right).

A local police representative was also consulted and they recommended the security teams because of the help they give to their officers when they are called to remove or arrest individuals.

“Whether it’s a helicopter landing with a patient, road traffic collisions, absconding or violent patients, patients/children lost on site or patients with car parking issues, our team respond quickly and professionally to a wide variety of challenges,” explained Paul Tice, contract manager for the site. “We are incredibly proud that the team has been recognised in this way.”