We continually invest in our people so that they are able to reach their full potential – this investment means that we have the industry’s most well trained, loyal and trusted personnel and boast industry leading staff retention rates.
It’s part of what we call our ‘circle of care’, which can be summed up as follows – we look after our colleagues who look after our clients, who, in turn, look after our company by retaining our services long-term.
Our training is broken down into two main areas:
This involves on-site training at a customer’s premises. We cover the culture and ethos of both Corps Welcome and the customer and this training is given to every new recruit including those transferred under The Transfer of Undertakings (Protection of Employment) Regulations (TUPE).
In addition, all recruits undertake our Personal Presentation & Grooming Course. This provides tips, general advice and instruction on all areas of grooming and deportment. We build our customer’s specific requirements into the course if they differ from our general practices.
- Personal Development Training
Our comprehensive Customer Service Training Programme is independently assessed with external accreditation and/or certification.
For those carrying out reception duties it is possible to become Security Industry Authority (SIA) licensed. For the customer, this can be a distinct advantage by enhancing operational effectiveness during an incident. It also means that receptionists can help provide assistance to manned security guards if and when necessary.
At Corps Security everyone matters and each year every employee receives an appraisal. Appropriate training is then provided to ensure that they have the opportunity to develop their career. Everyone is given a personal development plan, which plots out the training, coaching and assistance that they can expect to receive.
We believe this plays a key role in allowing them to deliver exceptional customer service, while inspiring them to go beyond the expected.