Each year every Colleague receives an appraisal. Appropriate training and development is then provided to ensure that they have the opportunity to progress. Everyone is given a personal development plan, which plots out the training, coaching and assistance that they can expect to receive.
In order to ensure that all parties understand their commitments in this respect we have developed our Colleague Charter, which is based around the acronym PRIDE: promise, respect and recognition, information, development and envoys.
The contents of this Charter apply to everyone who works for the company, whatever their role, and instils a sense of community and togetherness. It also helps us to provide an enthusiastic, trustworthy, honest and ethical service for our valued customers.
Everyone must be treated with respect. This means that all of our site-based employees receive a visit from a manager at least once a month and we always acknowledge personal performance that goes beyond the normal course of duty.
These are just some of the reasons why we have staff retention levels that are unrivalled in the security industry.