We also believe that duty managers should be available to deal with any issues on a 24/7 basis. Our duty managers are located within our locally based operating centres and can provide a fast mobile based first response to an incident at whatever time of day or night they are required. They are also able to carry out property checks to qualify whether an incident is a genuine cause for concern.
Our duty managers are fully trained and have the following skills:
- The ability to manage an emergency situation in the best way possible
- Man management experience to ensure that resources can be deployed most effectively
- The ability to diffuse any potentially volatile situation
- A high standard of operational capability and competency
- A heightened understanding of risk and asset protection
- The ability to make timely contract-critical decisions